Neste texto, vamos explorar estratégias eficazes de comunicação, direcionadas ao nível B2, para aprimorar nossas discussões e compreensões em diversas situações.
Preparation
How do you do to decide if you should confront someone?
Can you share a time when you had a hard talk with someone? How did it go?
Is it possible to learn how to deal with difficult people?
Here is a list of hard confrontations we face in our lives.
• Ending a relationship
• Talking to a coworker who behaves offensively or makes suggestive
comments
• Asking a friend to repay a loan
• Giving the boss feedback about her behavior
• Approaching a boss who is breaking his own safety or quality
policies
• Critiquing a colleague's work
• Asking a roommate to move out
• Resolving custody or visitation issues with an ex-spouse
• Dealing with a rebellious teen
• Talking to a team member who isn't keeping commitments
• Discussing problems with sexual intimacy
• Confronting a loved one about a substance abuse problem
• Talking to a colleague who is hoarding information or resources
• Giving an unfavorable performance review
• Asking in-laws to quit interfering
• Talking to a coworker about a personal hygiene problem
Listening
Reading
When we talk to others, sometimes we have very important conversations. These talks can be hard because we all think differently and feel strongly about our ideas. It's important to talk well during these times to solve problems and keep good relationships. Here are some ways to make these conversations better:
Decide if the Talk is Worth It: Before you start a difficult conversation, think if it's really necessary. Ask yourself if this talk will help and if it's the right time for it.
Learn to Look: Pay attention to when the conversation starts to go wrong. If people stop talking or start to argue too much, it means something is not right. Stop it immediately and start again in another time.
Create a Comfortable Environment: Work on disarming individuals to prevent defensiveness and avoid triggering emotional reactions, encouraging a more open and honest exchange of ideas.
Challenge your Stories: Sometimes we tell ourselves stories that make us upset. Try to focus on the facts and not just your feelings. The same fact can be looked through different lenses and perhaps that person is not so bad as it seems.
STATE the Path: When you want to say something important, do it in a nice way. Explain your thoughts clearly and listen to what others have to say too.
Share your facts
Tell your story
Ask for their point of view
Talk tentatively
Encourage testing
To stop repeating the same conflicts, find and solve the root causes. Listen well, keep an open mind, and work together for solutions that benefit everyone.
If you often argue about missed deadlines, discuss why they happen and find a solution together, like setting realistic timelines.
For repeated arguments about chores, create a fair schedule to prevent future disputes.
Using these steps can help us have better talks with people, even when it's about something very important. This way, we can solve problems and stay friends.
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